Who we are
EF-mark operates this website and is responsible for the personal data you provide when you use the site or when you contact us. Our contact email for data protection matters is [email protected]. When we refer to "we", "us" or "our" in this policy, we mean EF-mark.
What data we collect
We may collect and process the following types of information. Information you give us. When you fill in a form on the website (for example, a contact form or an order request), you may provide your name, email address, phone number and the content of your message. We use this information to respond to your enquiry, to process your request, and to communicate with you about our products and services where relevant. Information we collect automatically. When you visit the website, we may automatically collect technical information such as your IP address, browser type and version, time zone, and information about your visit (pages viewed, time spent on the site). This information is typically collected through cookies and similar technologies, as described in our cookie policy. We use it to run the site, to improve our services, and to understand how visitors use the website.
How we use your data
We use the data we collect to provide and improve our website, to respond to your enquiries and requests, to send you information you have asked for, to comply with legal obligations, and to protect our rights and the rights of others. We do not sell your personal data to third parties. We may share your data with service providers who help us operate the website or run our business (for example, hosting or email delivery), subject to agreements that require them to protect your data and use it only for the purposes we specify. We may also disclose your data where we are required to do so by law or to enforce our terms and policies.
Legal basis for processing
We process your personal data where we have a lawful basis to do so. This may be because you have given your consent (for example, when you agree to the use of certain cookies or when you tick a box to receive communications), because the processing is necessary to perform a contract or to take steps at your request before entering into a contract, because we have a legitimate interest (such as improving our website or responding to your messages), or because we are required to do so by law. Where we rely on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
How long we keep your data
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. For example, we may retain correspondence and contact form submissions for a period that allows us to respond to follow-up enquiries and to resolve any disputes. When we no longer need your data, we will delete or anonymise it so that it can no longer be linked to you. Technical and access logs may be retained for a limited time for security and operational purposes.
Your rights
Depending on the laws that apply to you, you may have the right to ask for access to the personal data we hold about you, to ask for it to be corrected if it is inaccurate, to ask for it to be deleted in certain circumstances, to object to or restrict certain processing, and to ask for a copy of your data in a portable format. You may also have the right to lodge a complaint with a supervisory authority. To exercise any of these rights, or if you have questions about how we use your data, please contact us at [email protected]. We will respond to your request within a reasonable time and in accordance with applicable law.
Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include secure hosting, restricted access to personal data, and staff training. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security; we encourage you to take care when sharing sensitive information online.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices, in the data we collect, or in the law. When we make changes, we will update the text on this page. We encourage you to review this policy periodically. Your continued use of the website after any change indicates that you accept the updated policy. If we make material changes that affect how we use your data, we may also notify you by email or through a notice on the site where appropriate.
Contact
If you have any questions about this privacy policy or about how we handle your personal data, you can contact us at [email protected]. We will do our best to answer your questions and to address any concerns you may have.